Shipping policy

Shipping & Fulfilment Policy

Last Updated: 1 September 2026

Welcome to Pearl of Faith Streetwear.

We operate using a combination of in-house fulfilment, print-on-demand services, and trusted third-party fulfilment partners. This allows us to offer a wider range of products while ensuring that orders can be processed and shipped efficiently.

Depending on the product you purchase, your order may be fulfilled and shipped directly by one of our third-party fulfilment partners, or it may be prepared and shipped directly by us.

1. How Your Order Is Fulfilled

Different products may be fulfilled from different locations.

Print-on-Demand Products

Some of our customised and print-on-demand products are produced and shipped directly by our print-on-demand fulfilment partner, Printful.

Printful operates fulfilment facilities in multiple locations worldwide, including facilities serving customers in the United Kingdom and Europe. This means your product may be produced and dispatched from a fulfilment location selected according to product availability, destination, and operational requirements.

Other Products

Some of our other products are fulfilled by third-party suppliers and fulfilment partners.

For certain products, the item may be shipped directly from the fulfilment partner to you rather than being sent to us first.

Products Fulfilled by Pearl of Faith Streetwear

Some products are stocked, packed, and shipped directly by Pearl of Faith Streetwear.

Because we use different fulfilment methods, the dispatch location may vary depending on the product ordered.

2. Order Processing & Fulfilment

Processing time is the time required to prepare, manufacture, personalise, package, and dispatch your order.

Depending on the product and fulfilment method, processing times may vary.

As a general guide:

  • Print-on-demand products: typically 2–7 business days for production and processing.
  • Third-party fulfilled products: processing times vary depending on the product and fulfilment partner.
  • Products fulfilled directly by Pearl of Faith Streetwear: processing times may vary depending on stock availability and order volume.

If your order contains multiple products, your items may be shipped separately and may arrive at different times.

This is because products may be fulfilled from different warehouses or fulfilment locations.

3. Shipping & Delivery Times

Once your order has been processed and dispatched, delivery times will depend on the destination, shipping carrier, fulfilment location, and the product ordered.

As a general estimate, please allow approximately 5–21 days for your order to reach its destination.

Please note that this is an estimated delivery timeframe and not a guaranteed delivery date.

Delivery times may occasionally be affected by circumstances outside of our control, including:

  • Carrier delays
  • Customs processing
  • International transit
  • Weather conditions
  • Public holidays
  • High-volume periods
  • Operational delays at fulfilment centres
  • Incorrect or incomplete delivery information

We appreciate your patience if your order takes longer than expected due to circumstances outside our control.

4. Orders May Arrive Separately

If you purchase multiple products in one order, your items may not all arrive in the same package.

This can happen when products are:

  • Fulfilled by different suppliers
  • Produced at different fulfilment facilities
  • Shipped from different locations
  • Available at different times

You may therefore receive multiple tracking numbers and separate deliveries for a single order.

There is no need to be concerned if one item arrives before another. Please allow the full estimated delivery period for the remaining items.

5. Tracking Your Order

Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow some time for the tracking information to become active after dispatch, as the carrier may need to scan and process the package before tracking updates appear.

If your order is being shipped in multiple packages, you may receive separate tracking information for each shipment.

6. International & Cross-Border Fulfilment

Because we work with fulfilment partners located in different regions, some orders may be dispatched from outside the United Kingdom.

The fulfilment location depends on the product, availability, destination, and the fulfilment method used for that particular order.

We work with our fulfilment partners and shipping carriers to ensure that orders are processed and delivered as efficiently as possible.

7. Delivery Information

Please make sure that the delivery address and contact information provided at checkout are accurate and complete.

Pearl of Faith Streetwear cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you believe your parcel has been delivered to the wrong location, is significantly delayed, or appears to be lost in transit, please contact us so that we can assist you in investigating the shipment.

8. Returns, Faulty or Incorrect Items

Because our products may be fulfilled through different fulfilment methods, returns must be approved by Pearl of Faith Streetwear before an item is sent back.

If you receive an item that is:

  • Faulty
  • Damaged during delivery
  • Incorrect
  • Significantly different from the product ordered

please contact us within 30 days of receiving your order.

Where appropriate, we may request photographs or other information to help us investigate the issue with the relevant fulfilment partner or shipping carrier.

Please do not send an item back to the return address printed on the package without contacting us first.

The address shown on a parcel may belong to a fulfilment centre, warehouse, or third-party supplier and may not be the correct address for processing your return.

Please wait for instructions from Pearl of Faith Streetwear before returning any item.

For further information, please refer to our Refund & Returns Policy.

9. Our Commitment to You

We carefully select our fulfilment and shipping partners to help us provide a reliable service while allowing us to offer a diverse range of products.

Although some orders may be fulfilled by third parties, your purchase is made through Pearl of Faith Streetwear, and we remain committed to assisting you with questions or issues relating to your order.

If you have any questions about your order or its delivery, please contact us through our customer service channels.

Thank you for shopping with Pearl of Faith Streetwear.

Faith. Fashion. Purpose.